As a key member of our operations services team, you will coordinate and oversee facilities related but not limited to daily janitorial services, waste services, window cleaning and pest control to ensure ongoing compliance with contracts related to airside and landside operations services. Your role involves conducting site inspections, coordinating contractor activities, and emergency response to irregular operations. Key Responsibilities: Monitors janitorial services, waste programs (trash/recycle/compactors), and other daily operational activities and programs to ensure that work is performed in compliance with established contracts, airport rules and city regulations. Regularly monitor staffing and performance to ensure adherence to standards. Assist airport stakeholder by managing, coordinating, and resolving issues that may arise during emergencies, irregular operations, and unusual situations such as weather impacts, spills or flooding. Exercises discretion in applying appropriate corrective and/or enforcement options to a specific situation, including issuing “stop work” orders, notices of violation, requesting recompletion of substandard work product. Reviews program operations for compliance, identifies program strengths and weaknesses and problem areas of non-compliance, recommends corrective action to individuals and groups on proper methods and procedures for compliance with program regulations. Explains policies, processes, applicable laws, rules, regulations, and guidelines specific to a program to resolve problems, functions as an information clearinghouse for program questions, and provides information and advice to current and potential program participants on program issues and requirements. Conduct comprehensive airside and landside facility inspections to ensure that all areas meet are free from excessive debris, spills and hazards while ensure efficient movement of passengers, employees and equipment throughout the facility. Direct corrective actions when needed to ensure timely return to service, especially during impactful operational disruptions. Collaborate with airport stakeholders and contractors to ensure ongoing compliance and coordinate work during emergency operations. Lead and manage contractors and subcontractors, ensuring that all activities are aligned with the contract requirements and meet the operational standards. Review and approve shutdown requests for maintenance activities related to janitorial, window cleaning, pest control, and waste management services. Ensure these activities are carried out with minimal impact to airport operations. Perform minimal repair and replacement of restroom dispensers, etc. to support daily operations. Provide training to airport stakeholders, contractors, subcontractors, and airport staff on janitorial services, waste management, etc. ensuring awareness of best practices to enhance operational efficiency and contract compliance. Address complaints and concerns from contractors, airport users, and tenants, offering prompt resolution in a professional and courteous manner. Assist passengers and provide direction as necessary, ensuring a high level of customer service. Identify and report hazardous issues that impact daily operation as related to janitorial services, waste management, window cleaning, etc. Coordinate appropriate maintenance activities to address deficiencies promptly and safely. Conduct regular audits and inventory checks of chemicals, consumable supplies and equipment necessary for contractor performance, ensuring availability and proper management of resources. Maintain detailed and accurate reports, databases, and required contract documentation. Provide timely status reports to ensure seamless oversight and communication between Airport Operations Services team, contractors, airport management, and stakeholders.
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