Job Description

Job Description

Job Description

Reports To: Director of Housekeeping

Position Summary: Edison Hotel, member of Triumph Hotels is seeking a seasoned Assistant Director of Housekeeping to join our dynamic team.T

Major Duties and Responsibilities: .

• Assists in the training and development of all housekeeping associates.
• Assists in managing preparation of schedules, payroll and workloads for housekeeping staff ensuring maximum efficiency.
• Assists the Director of Housekeeping in the daily management of labor expenses.
• Inspects all hotel rooms, public areas, VIP rooms and Showrooms daily to ensure that cleanliness meets hotel standards.
• Monitors equipment, furniture, room supplies and general appearance of rooms to ensure all is up to hotel standards.
• Monitors inventory of all housekeeping supplies ensuring that staff has the necessary supplies available to perform their assignments.
• Works with outside suppliers and linen services as needed ensuring orders are issue free and in line with hotel standards.
• Receives and confirms deliveries of supplies and services.
• Conducts monthly linen inventory .
• Prepares and follows up on incidents and accident reports.
• Communicates with other departments: front office, maintenance, banquets to ensure any outstanding guest issues have been resolved.
• Monitors guest complaints and takes corrective action when necessary.
• Prepares and reviews daily housekeeping reports.
• Communicates special requests to management and passes on special instructions to the next shift.
• Ability to consistently act in accordance with Company's labor relation's philosophy, strategy and procedures as well as the specific policies and procedures as set forth in the various collective bargaining agreements.
• Ensures that associates uphold all services, procedures and communication standards as outlined by Standard Operating Procedures.

Other Skill Requirements:

• Well organized and detail oriented.
• Consistently strives for continuous improvement while ensuring a high level of professionalism.
• Analytical and expedient approach to problem solving which results in a win/win resolution.
• Impeccable follow through with high level of personal integrity.
• Strong communication, decision-making, organization and leadership skills.
• Ability to perform effectively under high pressure/volume, self-motivated, high energy and enthusiastic.

Experience and Qualifications:

Essential:

• Proven team leader with a high level of energy and motivation
• Results oriented with an emphasis on both individual and team accountability.
• Experienced in managing a large union hotel housekeeping department.
• Minimum of three years in a Housekeeping managerial role.

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