Job Description

The iconic Waldorf Astoria property in New Orleans, The Roosevelt, is seeking an Assistant Director of Housekeeping to join the team!
Our luxury hotel offers an unparalleled combination of Southern hospitality, world-class service and historic surroundings. As the centerpiece of the city, the hotel is located near the French Quarter and within walking distance to the city's most vibrant attractions and entertainment, including Jackson Square, Bourbon Street and the Arts & Warehouse District.

Embodying the rich heritage of Southern hospitality, the historic hotel features 504 rooms, over 60,000 square feet of meeting space, and five (5) food and beverage outlets. This includes 2 restaurants, a caf, seasonal rooftop bar, and in-room dining.

We are looking for an individual with an upbeat, outgoing personality to join our Housekeeping team. This is a great opportunity for someone looking to grow their career in the Hospitality industry and Housekeeping. We are looking forward to your application!

The Assistant Director of Housekeeping is responsible for assisting the Director of Housekeeping in the direction and administration of all Housekeeping operations to ensure the overall cleanliness and product quality of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?
As an Assistant Director of Housekeeping, you would be responsible for assisting the Director of Housekeeping in the direction and administration of all Housekeeping operations to ensure the overall cleanliness and product quality of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

Assist the Director in ensuring cleanliness, service and product quality standards of guest rooms, public spaces, restrooms, offices and banquet/meeting/conference rooms in accordance with federal, local and company health, sanitation and safety standards
Plan, distribute, delegate and direct daily, weekly, monthly, quarterly and annual work assignments
Inspect public areas and guest rooms to ensure compliance with quality assurance standards
Assist the Director in the administration of systems use and management, budgeting and forecasting, inventory control, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
Monitor and develop team member performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward
Recruit, interview and train team members
Ensure proper usage of chemicals and cleaning supplies by monitoring usage, providing complete training for team members and ensuring proper labeling of hazardous supplies in accordance with federal, state, local and company regulations

ESSENTIAL FUNCTIONS

30% - Distribute, delegate and direct workload to ensure maximum productivity and customer satisfaction with minimum outlay of expenses in terms of labor and material. Monitor and evaluated team member performance. Coach and counsel team members when needed.
20% - Plan and monitor activities to ensure compliance with quality assurance standards. Inspect work in Public Space and Guest rooms and provide guidelines to ensure standards are met and deficiencies are corrected.
20% - Select and train Housekeeping team members in proper work procedures and techniques.
10% - Communicate effectively to conduct staff and departmental meetings. Attend various other related meetings to obtain and disseminate pertinent information.
10% - Ensure proper usage of chemicals and cleaning supplies by monitoring usage, providing complete training for team members and ensuring proper labeling of hazardous supplies in accordance with the Hotel's Hazcom program.
5% - Assist Director of Housekeeping with the preparation of annual budgets and monthly forecasts. Monitor and control budget throughout the year.


SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

Maintain inventories of amenities, chemicals, in-room advertising, etc. to ensure items are in stock and reordered in a timely manner.
Review current standards and introduce hotel-wide changes such as those affecting room amenity set-ups.
Coordinate with the Laundry department to ensure linen and uniform supply is stocked accordingly.
Monitor inventory of keys.
Other duties as requested.

What are we looking for?

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

Knowledge of basic sanitation requirements/controls and applications of relevant chemicals.
Ability to perform basic mathematical skills to prepare and analyze moderately complex calculations for financial reporting.
Ability to communicate effectively and professionally with team members, vendors and contractors, both in written and verbal format.
Ability to access and accurately input information using a moderately complex computer system.
Ability to read/understand memorandums and financial reports.
Ability to supervise a team consisting of a large number of people.
Knowledge of the housekeeping industry and trends within the Housekeeping field.

QUALIFICATION STANDARDS
EDUCATION
Four-year college degree preferred

EXPERIENCE
At least two years supervisor/management experience in hotel/housekeeping preferred.
Previous management and supervision experience required.
Hilton experience preferred (knowledge of OnQ, HotSos).
Luxury hotel experience is preferred, not required.

What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:
Quality
Productivity
Dependability
Customer Focus
Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Job Tags

For contractors, Seasonal work, Local area,

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