Job Description

Job Description

Job Description

Job description

Position Summary
The Executive Housekeeper is responsible for leading the housekeeping department to ensure the highest levels of cleanliness, presentation, and guest satisfaction in all guest rooms and public areas. This role requires a proactive leader who can manage staff scheduling, training, and departmental budgets while upholding brand standards. Candidates with Hilton PEP (Performance Enhancement Program) training are strongly preferred, as this ensures familiarity with Hilton systems, standards, and quality assurance expectations.

Key Responsibilities

• Direct, train, and supervise the housekeeping team, including room attendants, housemen, and laundry staff.

• Implement and uphold Hilton brand cleanliness standards and property operating procedures.

• Ensure compliance with Hilton PEP standards; maintain readiness for QA inspections.

• Manage daily operations: scheduling, assigning rooms, inspecting guest rooms and public spaces.

• Control inventory of linens, supplies, and equipment, maintaining established PAR levels.

• Monitor labor costs and manage departmental budget in line with occupancy and forecast.

• Coordinate with the Front Office and Engineering to ensure timely room readiness and maintenance.

• Address guest requests, feedback, and complaints with a professional and service-driven approach.

• Maintain high team morale through coaching, recognition, and disciplinary actions when necessary.

• Oversee vendor relationships (linen service, cleaning supplies, contract labor, etc.) and ensure quality and cost control.

• Ensure compliance with health, safety, and sanitation regulations.

Qualifications

• Minimum 3-5 years of progressive housekeeping management experience in a full-service hotel environment.

• Hilton PEP training completed (preferred) or willingness to complete upon hire.

• Bilingual (English/Spanish) strongly preferred to effectively communicate with a diverse team and guest base.

• Strong leadership skills with proven ability to train, motivate, and develop a diverse team.

• Knowledge of budgeting, scheduling, labor management, and inventory control.

• Excellent communication skills; able to work collaboratively across hotel departments.

• High attention to detail, organizational skills, and a guest-first mentality.

• Ability to work flexible hours, including weekends and holidays, as business requires.

Physical Requirements

• Ability to stand and walk for long periods.

• Ability to lift, push, or pull up to 30 lbs.

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