Job Description

Job Description

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Business Title:
Associate - Clinicals Product Delivery

Role Summary:
Join athenahealth as a Clinicals Product Delivery Associate, where you will contribute to advancing healthcare technology solutions that enhance clinical workflows and customer satisfaction. This hybrid role is based in Belfast, ME, offering a blend of remote and on-site collaboration.

Team Summary:
The Clinicals Product Delivery team drives alignment and operational efficiencies across the organization to deliver exceptional value to our customers. By collaborating internally with cross-functional partners, the team ensures that clinical solutions meet evolving customer needs, improve usability, and support better patient care outcomes. This role supports the team’s mission to streamline processes and enhance overall customer satisfaction.

Job Responsibilities Include (but are not limited to):

• Support customer issues and requests submitted to our queues

• Assist in managing project timelines, deliverables, and communications to support team and organizational initiatives

• Collaborate with cross-functional teams to ensure alignment of project goals

• Communicate effectively to provide clear updates and documentation

• Apply creative problem-solving skills to proactively identify and resolve challenges impacting delivery of Clinicals functionality

• Work independently to manage assigned tasks while contributing collaboratively to team objectives

• Assist in gathering and analyzing customer feedback to inform support process scalability

• Support training and onboarding efforts for new team members by contributing to collateral and resource maintenance

• Engage in additional projects/initiatives as needed

Education & Experience:

• Bachelor’s degree or equivalent experience in healthcare preferred

• Effective project management skills and ability to prioritize and support competing priorities

• Strong written and verbal communication skills

• Demonstrated ability to work both independently and collaboratively in a team environment

• Creative problem-solving aptitude with attention to detail

• Efficient with Microsoft Office Suite including Word, Excel, PowerPoint, and Outlook

About athenahealth

Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.

Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.

What we can do for you:

Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.

We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment,   full-time. With consistent communication and digital collaboration tools, athenahealth   enables   employees to find a balance that feels fulfilling and productive for each individual situation.

In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.  

Learn more about our culture and benefits here: athenahealth.com/careers

-opportunity

Job Tags

Similar Jobs