Job Description

Job Description Why NeuraFlash: At NeuraFlash, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, Amazon, and Salesforce innovation, we craft intelligent solutions—integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce, and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. From conversational AI to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies. We are proud to be creating the future of generative AI and AI agents. Salesforce has launched Agentforce, and NeuraFlash was selected as the only partner for the private beta prior to launch. Post-launch, we've earned the distinction of being Salesforce's #1 partner for Agentforce, reinforcing our role as pioneers in this transformative space. Be part of the NeuraFlash journey and help shape the next wave of AI-powered transformation. Here, you'll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like Agentforce to create impactful customer outcomes. Whether you're developing advanced AI-powered bots, streamlining business operations, or building solutions using the latest generative AI technologies, your work will drive innovation at scale. If you're ready to make your mark in the AI space, NeuraFlash is the place for you. AS AN AWS SOLUTION ARCHITECT, YOU WILL HAVE THE OPPORTUNITY TO: Ensure customer success in building and launching Amazon Connect solutions for NeuraFlash customers Conduct technology assessment and audits to identify the need (from an ROI and Outcomes perspective) to move to CCaaS AWS Connect Platform, improving agent experience and productivity Facilitate business process reviews to identify customer requirements and processes Educate customers on the value proposition of AWS, and participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud Lead discovery for customers, help customers build ROIs for projects, and deliver presentations and estimates for delivering that ROI Translate customer requirements into contact center design, leveraging best practices, and other AWS Services Oversee and mentor technical teams, providing guidance and support to ensure that proposed solutions (on Salesforce and AWS Cloud) are delivered on time, on budget, and to the required quality standards Act as a liaison between technical teams and business stakeholders, communicating technical concepts clearly, and managing expectations and priorities Drive best practice contact center design into each aspect of solution delivery Manage all aspects of project and customer communications effectively Deliver customer end-user training and documentation Exercise independent judgment, and take the lead on enterprise-level projects with minimal direction from senior management Lead vision and strategy discussions with contact center and customer service leadership and management

QUALIFICATIONS:

Customer-facing contact center experience Experience building integrations across WFM, CRM, and contact center solutions Experience with communication protocols and APIs such as WebRTC and SIP Hands-on scripting/coding experience (e.g., Python, Java, C#, .NET, Node.js) Strong communication and presentation skills, comfortable speaking with executives, IT management, and customers API integration experience Strong troubleshooting and debugging skills Experience with CloudFormation, Contact Flow Design, Lambda, Lex, and Call Center Routing Knowledge of automation tools and frameworks like Jenkins, GitLab CI/CD, CodeDeploy Contact center architecture knowledge Experience in technology/software sales, pre-sales, or consulting Advanced knowledge of AWS services and cloud architecture Salesforce knowledge and familiarity with Salesforce Service Cloud Knowledge of contact center platforms like Genesys, Cisco, Avaya, Twilio, etc. Experience with WorkForce Management solutions Experience with outbound dialers and campaign management Knowledge of Agile and Scrum methodologies AWS Cloud Practitioner Certification AWS Developer Associate or Professional Certification AWS Solution Architect Certification or Professional Salesforce Certified Administrator What's it like to be part of NeuraFlash? Remote & In-Person: Work from our HQ in Massachusetts, regional hubs, or remotely within the US, Canada, India, or Colombia. Travel: Up to 25% travel may be required for certain roles. Flexibility: We value work-life balance and trust in our team members. Collaboration: Your voice matters! We encourage suggestions and feedback. Celebrate Often: We enjoy fun activities and celebrate achievements together. Location: We offer flexible work locations within the US, Canada, India, and Colombia. #J-18808-Ljbffr ZipRecruiter

Job Tags

Remote job, Flexible hours,

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