Job Description

Bilingual Inbound Payment Specialist (French/English) at UniFirst summary:

The Bilingual Inbound Payment Specialist handles the timely and accurate processing of cash applications and resolves customer accounts receivable inquiries through excellent service and detailed transactional research. This role requires strong communication skills in both French and English, effective collaboration with call center teams, and proficiency in managing high volume payment interactions. The specialist ensures customer satisfaction by delivering accurate financial solutions and maintaining service excellence in a fast-paced financial operations environment.

Job Summary

The Inbound Payment Specialist serves as an integral member of a quality and service driven Financial Operations team whose focus ensures the timely and accurate processing of Cash Application related tasks and driving research and resolution to customer Accounts Receivable inquiries. This position requires an individual who possesses Cash Application and AR skills and experience within financial support models focused on high quality, accurate completion of tasks and delivered with a Service Excellence focused approach.

Job Detail

• Take customer calls in a timely manner to collect and process customer credit card payment information
• Facilitate and maintain a collaborative, service focused relationship with the Call Center operational team, location representatives, and customers while ensuring the thorough and timely research and resolution of financial questions or issues pertaining to customer accounts
• Provide excellent customer service via conducting, where necessary, detailed transactional research, obtain resolution, and effectively communicate and close the loop with team partners or customers in a timely manner
• Perform payment application and service-related additional tasks as requested by team supervisor

Experience

• A minimum of 2 years of relevant experience, preferably within high volume settings
• Outstanding communication (verbal, written & listening) skills, including the ability to interact with customers, team partners or vendor representatives
• Strong time management and organizational skills
• Strong computer skills, particularly Microsoft Excel
• Self-motivated with a strong work ethic
• Outstanding Customer Service skills, including the ability to effectively research and resolve customer account inquiries utilizing a service excellence mindset
• Bilingual (French) skills required

Education

• High School Diploma

UniFirst is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws.

UniFirst is an equal employment/affirmative action employer. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to  TalentAcquisition@unifirst.com or call (978) 658-8888 to let us know the nature of your request.

Keywords:

cash application, accounts receivable, customer service, bilingual French English, payment processing, financial operations, transactional research, call center collaboration, service excellence, high volume payment

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