Job Description

Job Description

Job Description

POSITION PURPOSE

Provide guests exceptional service in order to achieve customer satisfaction, quality service, compliance with corporate/franchise policies and procedures and federal, state and local regulations while meeting/exceeding goals.

ESSENTIAL FUNCTIONS

• Check station before, during and after shift for proper set-up and cleanliness
• Greet guests in a friendly and courteous manner and explain any specials and/or promotions for guest awareness
• Record the details of the order from the guests, repeating the order to the guest to check for accuracy
• Input the order into the Point of Sale computer to inform the kitchen of the particulars in the order being placed
• When complete, retrieve order up to 30 lbs. from kitchen, confirm its accuracy, lift and deliver to guest along with appropriate condiments
• Replenish beverages as necessary and check with guests for overall satisfaction
• Operate the Point of Sale procedures to pre-check order and close out the check
• Assist with banquet serving
• Present the check to guest promptly
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job related duties as assigned

EXPERIENCE, SKILLS, KNOWLEDGE

• Maintain a professional appearance and manner at all times
• Must be willing to help co- workers with their job duties and be a team player
• Must have basic knowledge of food and beverage preparation, service standards, guest relations and etiquette
• Knowledge of the appropriate table settings, service ware and menu items
• Ability to remember, recite and promote the variety of menu items
• Ability to transport large trays weighing up to 30lbs. through a crowded room on a continuous basis throughout shift
• Ability to operate beverage and toast equipment
• Ability to establish and maintain effective working relationships with associates, customers and patrons
• Ability to operate a keyboard and learn Point of Sale procedures

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