Job Description

Job Description

Job Description

Customer Account Specialist - Pharma Packaging Solutions (On-Site Position)

WHY DO YOU WANT TO WORK AT LIVEO RESEARCH?

• Career stability and opportunities for advancement
• Complete Benefit Package, medical, dental, vision, 401K with company match, Short Term Disability, Long Term Disability, Employee Life
• Generous 401K Match

Liveo Research is a leading global manufacturer of rigid packaging solutions, with five strategically located facilities around the world. Our pharmaceutical manufacturing plant in Delaware City, Delaware is currently seeking a Customer Account Specialist to join our growing team.

Are you an experienced professional who thrives as the key link between clients and internal teams? Do you excel at resolving issues, ensuring customer satisfaction, and building long-term relationships? If so, we want to hear from you!

Join a company where your skills make a real impact — apply today and become part of the Liveo Research team.

What you will do:

• Extensive daily direct contact with customers to build sustainable relationships of trust through open and interactive communication
• Process orders from intake to invoicing for both domestic and international customers
• Open and maintain customer accounts and all relevant account information
• Assess and resolve any customer obstacles and/or disputes regarding availability, specification, pricing, invoicing, payment and transportation
• Maintain an in-depth knowledge of existing product and material specifications
• Active role in complaint handling which includes providing feedback and potential solutions to achieve timely resolution

To set you up for success in this role from day one, Liveo is looking for candidates who must have the following qualifications:

Education:

Bachelor’s degree in business administration or a related field

2 -5 years of equivalent work experience may be considered, in lieu of a degree

Experience:

2–5 years of experience in account management or sales support — ideally in the pharmaceutical, packaging, or manufacturing industries

Experience working with cGMP (Current Good Manufacturing Practice) environments is a plus

Technical Skills:

Proficiency with ERP systems required (e.g., SAP, Oracle).

Strong Microsoft Office skills, especially Excel and Outlook.

Familiarity with CRM software (e.g., Salesforce) is helpful.

General Employment Requirements
Background Check required
Drug Testing required

Liveo Research is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, genetic information, or any other characteristic protected by law.

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