Job Description
Job Description POSITION PURPOSE: Provide positive/proactive leadership and instruction in the area of Customer Service and Operations. Responsible for customer service experience, achievement of budget goals for labor, cash variation, and check expense in all stores. Oversee implementation of all customer service initiatives. Mentor, develop and train Store Customer Service Managers in maintaining operational excellence, maximizing sales and profits. Responsible for compliance to company policies, procedures and applications in the front end.
KEY ACCOUNTABILITIES: - Leads and manages total store Customer Service for their assigned districts.
- Promotes legendary service culture with Division Staff and store employees
- Direct and monitor store service performance utilizing measurement tools such as Customer CSAT, service shops, etc.
- Create a Customer Service culture and environment.
- Provide coaching and training to improve store Customer Service performance.
- Create clear objectives with commitments and accountability.
- Direct special service operations events, such as Service Challenge, area meetings, Store of the Year, etc.
- Communicates Customer expectations and opportunities
- Create Division plan and metrics to exceed customer expectations
- Measure district performance against plan and metrics
- Provides the communication interface between Store and the Division.
- Participates in Division, Area and store meetings. Provides verbal and written communication to division and store personnel.
- Train and mentor
- Plan and facilitate the ongoing development of Service Operations Managers, Retail Integrity Managers, Trainees, Service Assistants and Scan Coordinators.
- Implement and measure the Company's Values through team building, solid training programs and communication across all departments.
- Compliance and execution
- Uphold the adherence to company policies and procedures.
- Cash management, Retail Integrity, State and Federal regulations
- Partner with Loss Prevention to address and resolve operational violations and investigations.
- Partner with the Installation Services Teams to coordinate the installation of store systems equipment within the Division.
PEOPLE RESPONSIBILITIES: Direct :
Indirect: SCOPE DATA: - Multiple state responsibility
- Varying types of areas urban vs rural within one Division
KNOWLEDGE AND EXPERIENCE: Education Level: - College degree or equivalent work experience.
Experience Level: - 5+ years' experience in retail operations. Experience as a Store Director or Assistant Store Director with working knowledge of Front End systems helpful
Skills and Experiences: - Possess a thorough knowledge of front-end work methods, fund handling and scanning procedures.
- Must have a good understanding of Company scanning and price maintenance support application systems and practices.
- Previous experience in retail store operations with a strong background in scan coordination procedures and methods, preferably with a Retail Scanning Company.
- Must have complete knowledge of front-end company policy and procedures.
- Understand the completion of store bookkeeping duties.
- Must have the ability to work with and through others to achieve results. Must work effectively in a team environment. Team and relationship building skills are required.
- Demonstrated excellent verbal and written communication skills to interface with personnel at all levels effectively. Must be able to communicate concepts, procedures, and systems needed clearly.
- Must have PC skills and desktop application (Word, Excel, PowerPoint) knowledge
Requires analytical ability
- TRAVEL REQUIREMENTS: Division-wide travel, up to 70%.
PHYSICAL ENVIRONMENT: - Most work is performed in a temperature-controlled office environment.
- Incumbent may sit for long periods of time at desk or computer terminal.
- Incumbent may use calculators, keyboards, telephone, and other office equipment in the course of normal workday.
- Incumbent could spend a majority of time traveling throughout the Division visiting retail units, attending hearings and arbitration, etc.
- Must have own transportation and be available for overnight travel.
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this job classification. They are not intended to be construed as an exhaustive list of all responsibilities and skills required of personnel so classified.
About Us Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey!
Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw's, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson's Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico's Community Markets, King's, Balducci's, and Albertson's Market Street.
Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company's success.
Bring your flavor Building the future of food and well-being starts with you. Join our team and bring your best self to the table.
Disclaimer
The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process.
Albertsons is an Equal Opportunity Employer
This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records.
We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at 1-888-255-2269(option #4).
About the Team Pay Transparency: Starting rates will be no less than the local minimum wage and may vary based on things like location, experience, qualifications, and the terms of any applicable collective bargaining agreement. Candidates with unique qualifications may be considered for compensation above this range. Dependent on length of service, hours worked, any applicable collective bargaining agreement and/or Company policy, benefits may include medical, dental, vision, disability and life insurance, sick pay*, PTO/Vacation pay*, paid holidays*, bereavement pay and retirement benefits (pension and/or 401(k) eligibility). Associates in this position may be eligible for a quarterly bonus, subject to Company bonus plans. Applications are accepted on an on-going basis.
*For roles in Washington State: Sick pay and PTO/Vacation pay are accrued based on hours worked and paid holidays are issued at 7-9 days annually.
Job Tags
Minimum wage, Traineeship, Work experience placement, Work at office, Local area, Night shift,