Job Description

At Bayer we're visionaries, driven to solve the world's toughest challenges and striving for a world where 'Health for all Hunger for none' is no longer a dream, but a real possibility. We're doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities and redefining 'impossible'. There are so many reasons to join us. If you're hungry to build a varied and meaningful career in a community of brilliant and diverse minds to make a real difference, there's only one choice.

Customer Solutions Manager STA

Position Overview:

As a leader in managing "end to end" order-to-bill operations, your primary responsibility is to ensure the highest levels of customer satisfaction for the Pharma division. You will develop customer relationships through effective collaboration with internal and external stakeholders, monitor, review, and improve processes and procedures to leverage efficiencies while maintaining compliance. Operating with multiple stakeholders across all Business Units, including Government and Commercial customers, you will engage with high seniority stakeholders such as Directors within Sales, Marketing, Finance, Product Supply, and IT, as well as Senior Buyers of Physicians, Hospitals, Clinics, and technicians.

YOUR TASKS AND RESPONSIBILITIES:

• Improve customer service experience, create engaged customers, and facilitate organic growth;

• Manage multiple functional areas in O2B Management, Customer Relations Management, Financial Management, and Administrative Systems Support;

• Take ownership of customer inquiries and follow through to resolution, establishing relationships with cross-functional partners;

• Oversee third-party operations at Accenture and GBS Shared Services teams in Delhi, train and support customer service coworkers;

• Transition strategic plans into tactical objectives, plan and execute logistics activities;

• Work closely with Bill-to-Cash team to develop and maintain full order-to-cash excellence;

• Provide operational support for DSCSA process, including exception & error management, customer/account master data validation;

• Support partner onboarding for DSCSA, ensuring smooth integration and data flow between systems.

WHO YOU ARE

Bayer seeks an incumbent who possesses the following:

• Bachelor's degree with minimum 6 years of experience in Order-to-Cash and Supply Chain, or Master's Degree with 2 years of experience;

• Preferred experience in an Order-to-Cash pharmaceutical, medical device, consumer health, or FMCG industry;

• At least 3 years of SAP experience;

• Excellent planning, organization, and prioritizing abilities;

• Excellent problem-solving and decision-making skills;

• Strong customer awareness and focus;

• Strong communication/presentation skills, both oral and written;

• Ability to develop, present, and explain in-depth reports using various SAP & Microsoft applications;

• Comfortable working directly with all levels of customer's management and internal stakeholders;

• Experience in dealing with Hospitals, GPO's, and IDN's throughout the United States, with emphasis in Logistics Management and/or Supply Chain Management.

YOUR APPLICATION

Bayer offers a wide variety of competitive compensation and benefits programs. If you meet the requirements of this unique opportunity, and want to impact our mission Science for a better life, we encourage you to apply now. Be part of something bigger. Be you. Be Bayer.

To all recruitment agencies: Bayer does not accept unsolicited third party resumes.

Bayer is an Equal Opportunity Employer/Disabled/Veterans

Bayer is committed to providing access and reasonable accommodations in its application process for individuals with disabilities and encourages applicants with disabilities to request any needed accommodation(s) using the contact information below.

Bayer is an E-Verify Employer.

Location: United States : New Jersey : Whippany

Division: Pharmaceuticals

Reference Code: 853197

Contact Us

Email: hrop_usa@bayer.com

Job Tags

Similar Jobs