Job Description

Customer Success Manager- TopClass LMS

Alexandria, VA (Remote)

About us

Advanced Solutions International is a global software company focused on helping not-for-profits and membership organizations grow revenue, reduce expenses, improve performance, engage and serve members and donors through innovative software solutions. Our portfolio of products includes iMIS Engagement Management System, Clowder, TopClass LMS, and OpenWater. Together, our brands help associations achieve great things.

About our position

ASI has an exciting opportunity for a Customer Success Manager who uses their developed skills and experience to work with our TopClass LMS clients. They will be responsible for checking in with the clients frequently to ensure their satisfaction, discuss any issues, and review any additional needs they may have. The Customer Success Manager also uses their TopClass knowledge to provide assistance and advice to clients, including the delivery of Q&A sessions as needed.

What you’ll be doing

• Routinely checking in with clients (minimum of three per month), with a focus on their satisfaction with both the TopClass product and the services they are receiving.
• Flagging any clients who are at risk for additional management.
• Maintaining detailed TopClass knowledge in line with each release to ensure the ability to deliver training and advice as required.
• Consulting and providing additional support for clients, including the delivery of Q&A sessions for clients during implementation.
• Participating in the on-going TopClass training and video team, including development of new training videos and training documentation as needed.
• Performing other job-related duties as may be assigned from time to time.

What we want you to have

• Bachelor’s Degree in relevant field or related experience.
• Excellent verbal and written communication skills.
• Self-motivated with the ability to work independently and as part of a project team.
• Demonstrated ability to provide excellent work product and customer service so that clients are “promoters” of TopClass with a positive impact on the Client Success Net Promoter Score (NPS).

What we offer

At ASI, we've forged an employee-first culture, fostering a dynamic and cohesive environment where collaboration thrives, and continuous improvement is our focus. Over the past 30 years, we’ve established a solid foundation for long-term success by empowering our team to challenge the status quo and driving positive change by encouraging new ideas, fresh perspectives, and positive attitudes. We recognize that every employee can make a meaningful impact, and we're committed to investing in our people and providing opportunities for professional development and career advancement. In addition to a competitive base salary and bonuses for eligible positions, we offer the following employee benefits:

• Generous Paid Time Off
• Medical, Dental, and Vision Insurance
• Life and AD&D Insurance
• Flexible Spending Account
• Healthcare Savings Account
• Wellness Benefits
• 401k Retirement Plan with Discretionary Match
• Opportunities for Professional Growth
• and Development
• Volunteer Time Off
• Study Leave
• Employee Assistance Program
• Hybrid/Remote Work

Join our team and positively impact thousands of ASI customers around the world!

ASI provides equal opportunities to all employees and qualified applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender perception or identity, marital status, disability, veteran status, or any other legally protected category.

Applicants requiring accommodation in the application and/or interview process should notify the ASI Human Resources Department at hrdept@advsol.com.

If you or someone you know may be interested in this position, please have them apply here .

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