Job Description

Job Description

Job Title : Desktop Support Analyst

Location : Chandler, AZ -(Onsite role)

Duration : Contract to Hire

Job Description:

Required Technical and Professional Expertise

• 8 + years’ experience in customer service and support of Windows Operating systems in a global enterprise environment from both software and hardware troubleshooting standpoint.

•and technologies such as AD, DNS, Exchange, and Citrix.

• 6 + years of experience with Configuration Management, MDM and Deployment methods with SCCM and Intune.

• Basic experience in troubleshooting and working with Apple devices is an added advantage.

• Experience with deployment methods including inventory control, security baselining, patching, software, and application deployments.

• Understanding of Windows 10 new features, feature updates, and industry best practice processes.

• Understanding of Microsoft Patching Cycles & Policies, best practice processes. (ex. WSUS, Win10 Update Rings)

• Knowledge of new and emerging enterprise technologies (ex: Azure, Intune, Windows Analytics, Autopilot)

• Understanding of Office 365 or Microsoft 365 technology and any other client support or project interaction.

• Active technical certifications would be an asset.

• ITIL-Foundation and Agile experience is an asset.

Physical Requirements for Endpoint role :

• The ability to lift 25/50 pounds regularly. Moving Monitor/Printers boxes.

• The ability to move safely over uneven terrain or in confined spaces. Running cables at desk locations.

Preferred Technical and Professional Expertise

• Exceptional verbal and communication skills

• Unparalleled Listening and Comprehension capabilities

• Proven service industry front line experience with handling high value/critical customers

• Ability to type 35-40 words per minute to capture important details on a call for documentation

Thanks Regards,

Pushpendra Sharma

Cell: +1- 805-330-3736

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