Job Description

Job Description

Job Description

We are excited to announce multiple openings for our growing Dispatch center! If you enjoy logistics, transportation, or customer service, this is the perfect opportunity for you!

We have multiple shifts and schedules available:

• Mondays through Fridays - 7am to 3pm
• Mondays through Fridays - 3pm - 11pm
• Fridays through Mondays - 2pm - 12am

Summary

As the first line of communication for customers and drivers, the Logistics Dispatch Agent manages incoming calls, monitors delivery progress, resolves client issues, and maintains accurate records of dispatch activities. The Logistics Dispatch Agent is responsible for coordinating the scheduling and dispatching of drivers and vehicles to ensure timely delivery of goods. This role is essential in ensuring efficient transportation and delivery operations to meet customer demands and company objectives.

Essential Duties and Responsibilities

This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time.

• Coordinate the scheduling and dispatching of drivers and vehicles to ensure timely delivery of goods.
• Monitor and track the progress of deliveries and provide updates to customers and relevant departments.
• Assign and dispatch all will calls and STAT’s.
• Add, change, or delete scheduled stops in planning. Review route sheets for accuracy.
• Answer and dispatch incoming calls from clients to couriers and enter information into courier software system. Serve as the primary point of contact for dispatch-related inquiries and issues.
• Maintain clear and effective communication with drivers, customers, and other stakeholders.
• Ensure that all dispatchers are informed of any changes in schedules or procedures.
• Monitor and respond to customer inquiries via telephone/email/chat/text while meeting all corporate guidelines and performance standards.
• Monitor online dispatch board for potential issues. Research and resolve client issues quickly and accurately. Communicate unresolved client issues to direct supervisor immediately. 
• Monitor the status of deliveries and pickups to ensure timely delivery to clients.
• Assist drivers as needed to help ensure routes are completed to client expectations.
• Monitor and utilize web-based applications, tools, and reports. Maintain accurate records of dispatch activities, including schedules, delivery times, and any incidents. Prepare SOP for each account; shift turnover.
• Ensure compliance with all regulatory and company requirements.
• Identify opportunities for improving dispatch processes and implement changes to enhance efficiency.
• Follows company policies and procedures.
• Maintains confidentiality of information processed.
• Perform other duties and responsibilities as assigned.

Qualifications

High School Diploma or equivalent required. Either bachelor’s or associate degree strongly preferred. Experience in customer service or logistics roles preferred.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Strong organizational and communication skills.
• Ability to write routine reports and correspondence.
• Excellent communication and interpersonal skills.
• Ability to speak effectively before groups and over the phone.
• Thorough knowledge of applicability of relevant laws and regulations.
• Proven experience as a Logistics Dispatcher or in a similar role.
• Strong leadership and management skills.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Proficiency in logistics software and Microsoft Office Suite.
• Strong problem-solving skills and attention to detail.
• Strong understanding of confidentiality, PHI, and HIPAA regulations.

Physical Demands 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. (The phrases “occasionally,” “regularly,” and “frequently” correspond to the following definitions: “Occasionally” means up to 1/3 of working time, “regularly” means between 1/3 and 2/3 of working time, and “frequently” means 2/3 and more working time.)

While performing the duties of this job, the employee is frequently required to sit, talk, or hear and use hands to handle, or touch objects or controls. The employee is regularly required to stand and walk. On occasion the incumbent may be required to stoop, bend, or reach above the shoulders. The employee would rarely need to lift to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment

The position is an office-based position in Minneapolis with minimal travel. Hybrid remote work could eventually be possible with proven ability to work independently and efficiently.

The above statement reflects the general details necessary to describe the principal functions of the occupation and shall not be construed as a detailed description of all the work that may be inherent in the occupation.

EEO Statement

SPS Health, LLC and Statim Logistics, LLC, and all its affiliates, are equal opportunity employers committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. The Company makes hiring decisions based solely on qualifications, merit, and business needs at the time.

PI274267157

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