Job Description
About Quantiphi:
- Quantiphi is an award-winning Applied AI and Big Data software and services company, driven by a deep desire to solve transformational problems at the heart of businesses. Our signature approach combines groundbreaking machine-learning research with disciplined cloud and data-engineering practices to create breakthrough impact at unprecedented speed.
- Quantiphi has seen 2.5x growth YoY since its inception in 2013, we dont just innovate - we lead.
- Headquartered in Boston, with 4,000+ professionals across the globe. Quantiphi leverages Applied AI technologies across multiple a. Industry Verticals (Telco, BFSI, HCLS etc.) and is an established Elite/Premier Partner of NVIDIA, Google Cloud, AWS, Snowflake, and others.
We have been recognized with:
- 17x Google Cloud Partner of the Year awards in the last 8 years
- 3x AWS AI/ML award wins
- 3x NVIDIA Partner of the Year titles
- 2x Snowflake Partner of the Year awards
- Recognized Leaders by Gartner, Forrester, IDC, ISG, Everest Group and other leading analyst and independent research firms
- We offer first-in-class industry solutions across Healthcare, Financial Services, Consumer Goods, Manufacturing, and more, powered by cutting-edge Generative AI and Agentic AI accelerators
- We have been certified as a Great Place to Work for the third year in a row- 2021, 2022, 2023
For more details, visit: Website or LinkedIn Page
Be part of a trailblazing team thats shaping the future of AI, ML, and cloud innovation. Your next big opportunity starts here!
Job Description:
We are looking for an Engagement Manager to lead the delivery of Conversational AI and automation solutions for retail and e-commerce clients. You will manage end-to-end project execution, ensure seamless client communication, and drive measurable impact across customer experience, order management, and retail operations.
Key Responsibilities:
Client Management
- Manage communication and relationships with retail/e-commerce clients.
- Provide guidance on Conversational AI use cases: product discovery, order tracking, returns, loyalty, store support, etc.
- Align internal teams with retail priorities, seasonal demands, and CX roadmaps.
- Present strategic insights and best practices for retail digital transformation.
Project Delivery
- Lead the complete SDLCsolutioning, engineering, testing, deployment, and maintenance.
- Manage multiple workstreams and ensure timely delivery of milestones.
- Support teams in solving technical issues and improving bot accuracy/performance.
- Conduct reviews for solution quality, integrations, and compliance.
Team Management
- Identify new retail opportunities and help refine solution strategies.
- Resolve technical blockers related to retail systems (POS, OMS, CRM, loyalty).
- Mentor team members and support skill development.
- Travel to client sites or retail events when required.
Required Skills
- Excellent communication, presentation, and analytical abilities.
- Strong experience managing teams in a fast-paced environment.
- Strong business analysis skills with understanding of retail KPIs (AOV, NPS, CSAT, etc.).
- Ability to operate independently and manage client expectations.
Nice-to-Have
- Experience with AI bot platforms (Dialogflow, Lex, Rasa, Azure, etc.).
- Understanding of NLP, conversational design, and continuous learning.
- Knowledge of retail voice automation (IVR, voice shopping).
- Exposure to solution scoping, proposals, and pre-sales activities.
- Interest in emerging retail tech: ML, GenAI, predictive analytics, cloud.
Whats in it for YOU at Quantiphi?
- Make an impact at one of the worlds fastest-growing AI-first digital engineering companies.
- Upskill and discover your potential as you solve complex challenges in cutting-edge areas of technology alongside passionate, talented colleagues.
- Work where innovation happens - work with disruptive innovators in a research-focused organization with 60+ patents filed across various disciplines.
- Stay ahead of the curveimmerse yourself in breakthrough AI, ML, data, and cloud technologies and gain exposure working with Fortune 500 companies.
Job Tags
Part time, Seasonal work,