Job Description

The Express Service Advisor will interact with customers to determine their need for vehicle repairs. You may road test the vehicle, visually inspect vehicle, question customer about vehicle performance, complete service work order, and explain service costs to customer. You will be responsible for serving as a liaison between the service department technicians and the parts department by maintaining customer satisfaction. Duties include meeting and greeting customers with courtesy and efficiency; determining the course of action to take and obtaining customer authorization; writing up service needs and giving customer accurate estimate for dollar amount and completion time of work; communicating effectively with customer to achieve satisfactory repairs, sale of necessary repair or maintenance to vehicles; having knowledge of warranty and service/insurance policies; keeping customer informed and advising customer of the prognosis of their vehicle; calling customers to set appointments and answering telephones in a timely manner; attending/completing required training and department meetings. Requirements include High School Diploma and one year of related sales experience and/or training or equivalent combination of education and experience, current valid driver’s license, good reading, writing and math skills, excellent interpersonal skills and outstanding customer service, ability to work retail hours, and computer proficiency.

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