Job Description

Job Description

Job Description

Overview

Bags, a Metropolis company, is on a mission to make every moment matter for a world on the go. As part of the largest mobility network in North America, we combine innovative technology with a customer-first mindset to transform the travel experience—especially at airports. From curbside to gate, our services eliminate the stress of traditional travel by streamlining baggage handling, check-in, and other key touchpoints. With over 23,000 employees across 4,000+ locations in North America and Europe, we’re reimagining how people move through their journeys—saving time, reducing hassle, and ensuring every step feels effortless and efficient.

Responsibilities

The Facility Manager manages the operation of their assigned location(s) through effective leadership, developing client relationships and superior customer service, human resource management and budget management. Additionally, the Facility Manager leads an effective operation by ensuring all employees perform their job functions to the BAGS standards of operational excellence. This includes:

• Delivering premier customer service to our clients.
• Hiring ideal frontline employees and providing them with the appropriate training and tools to succeed.

If you are someone who thrives in an environment where you will be challenged with a broad range of simultaneous duties, this might just be the right opportunity for you!

• Prepare, examine, and analyze accounting records, financial statements, and other financial reports to assess accuracy, completeness, and conformance to reporting and procedural standards.
• Analyze business operations, trends, costs, revenues, financial commitments, and obligations, to project future revenues and expenses or to provide advice.
• Identify proper staffing levels, hire, develop and train a team of employees to deliver superior customer service and perform daily job functions. Employees include attendants, cashiers, bookkeepers, and maintenance personnel.
• Supervise employee performance to ensure all duties are completed to the highest standard and provide additional training or disciplinary measures as necessary.
• Ensure proactive communication with clients regarding opportunities to improve operations.
• Resolve client requests, concerns, and issues diplomatically.
• Monitor facility maintenance for cleanliness standards and make recommendations to improve the aesthetics of the facility.
• Monitor and review all damage claims. Recommend and implement plans or programs to improve the safety of operations to prevent the occurrence or reoccurrence of similar claims.
• Implement all policies and procedures to ensure compliance with all OSHA laws.

Appearance Guidelines

Employees are expected at all times to present a professional business-like image, even when working behind the scenes. It is Company Policy that each employee’s dress, grooming, and personal hygiene should be appropriate to the work situation and be consistent with the Company’s business standards.

• With the exception of a fully-grown mustache, conservative in nature and not extending below the lower lip, all men must be clean-shaven.
• No visible tattoos or body piercings are allowed. Your uniform must cover any tattoos or other means agreed upon by management.
• Clean & well maintained approved uniforms must be worn on shift
• Additional requirements as specified by management

Qualifications

• Minimum of 3 years of operational management experience, preferably with work experience within the hospitality, service or airline industry.
• Can maintain strong partnerships with our partners.
• Excellent customer service/problem-solving skills
• Experience in interviewing, selection, training, scheduling, and payroll
• Computer Skills: Basic working knowledge of Microsoft Office applications; Email applications.
• Ability to meet deadlines within tight time constraints
• Experience working in a fast-paced environment
• Excellent written and verbal communication skills
• Ability to work extended hours, nights, weekends, holidays and on-call
• Some college

SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, disability or other classes protected by federal or state law. SP+ does not tolerate harassment of or retaliation against any employee or applicant on the basis of these characteristics, or because the individual exercised his or her EEO rights.

Right to Work Poster

SP+, a Metropolis Company, may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate’s application relative to the required job qualifications and responsibilities listed in the job posting.

As part of this process, SP+ retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records.

If you are an applicant to a New York City job posting and wish to request an alternative selection process accommodation or have questions about our data retention policy, please contact Recruit@spplus.com. We are here to assist you.

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