Job Description

Job Description

Job Description

Job Overview

Our Customer Service Representatives are the ones who keep the wheel turning making sure everything runs smoothly behind the scenes so the whole business stays in motion. If you're organized, dependable, and love helping people, this role is for you.

Does being part of the top 10% insurance team in the nation sound exciting? Come join the Paola Alonso Farmers Insurance Agency, where we not only meet customer needs but also support your personal and professional goals.

Our Organization:

Were a motivated, fun-energy team focused on keeping our clients satisfied and thats exactly what we look for in our next hire. Being part of this team isnt just about the work; its about growth, collaboration, and helping each other succeed.

At the Paola Alonso Farmers Agency, we build strong relationships with our clients to ensure theyre protected, heard, and taken care of. This role is perfect for someone whos detail-oriented, proactive, and genuinely enjoys being the go-to person for clients and teammates alike.

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Dental Insurance

Vision Insurance

Mon-Fri Schedule

Career Growth Opportunities

What You Will Do:

• Follow up with clients and ensure their questions and concerns are addressed
• Assist with policy changes, billing inquiries, and claims communication
• Keep records up to date and client information accurate
• Call leads and re-engage past clients (bringing in new leads is a big plus!)
• Be the friendly, reliable point of contact that makes clients feel valued

Qualifications & Compensation Structure:

• If you have no experience in customer service or insurance, starting pay is $30,000, with the potential to grow to $36,000 based on outstanding performance during training
• If you have experience in both customer service and insurance, starting pay begins at $36,000 - $40,000, with bonus opportunities based on results
• Schedule: Monday to Friday, in-office
• Compensation Range: $30,000 - $40,000+ based on experience and performance

• Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
• Possess an upbeat, positive and enthusiastic attitude.
• Create relationships from a cold start.
• Must be highly self-motivated.
• Professional phone etiquette.
• Great Customer Service Skills.
• Driven and goal-oriented individual.

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