Help Desk Technician Job at PSI (Proteam Solutions), Columbus, OH

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  • PSI (Proteam Solutions)
  • Columbus, OH

Job Description

Helpdesk Technician

MUST BE IN OHIO

Required Skills:

  • Strong technical support skills with proven Tier 1 Help Desk experience
  • Excellent customer service and communication skills
  • Reliable attendance and punctuality
  • Experience resolving common support issues including:
  • Password resets
  • Email troubleshooting (Outlook, Exchange, etc.)
  • General hardware/software support
  • Hands-on experience with Windows (MS) and macOS environments
  • Exposure to both Help Desk and Desktop Support roles (must have Help Desk experience at minimum)

Desired Skills:

  • Experience handling Tier 2 support issues
  • Familiarity with ServiceNow or other ITSM/ticketing systems
  • Comfort supporting hybrid environments with both Mac and Windows users
  • Ability to troubleshoot issues both remotely and in person
  • Strong documentation habits and understanding of support escalation processes

Job Tags

Remote job,

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