Job Description

Human Resource (HR) Onboarding Specialist Do you love creating memorable first impressions and guiding people through important transitions? Are you energized by helping others feel welcomed, supported, and set up for success? If so, we invite you to join our team as an Onboarding Specialist, a role that is essential to shaping the experience of every new hire and ensuring they feel connected to our mission from day one. This position is more than just paperwork and scheduling; it’s about building relationships, fostering trust, and creating a smooth, positive journey for new employees. You’ll be the first point of contact for incoming team members, serving as a knowledgeable guide and an reassuring presence as they navigate the onboarding process. If you thrive in a fast‑paced environment, enjoy working collaboratively, and take pride in delivering exceptional service, this is the opportunity for you. This role is dynamic and requires strong organizational skills, attention to detail, and the ability to manage multiple priorities while maintaining professionalism and a positive attitude. Core Responsibilities Deliver an exceptional new‑hire experience, starting with the very first phone call and continuing through their integration into the organization. Manage the entire onboarding process, including initiating correspondence, guiding new hires through required steps, and ensuring timely and accurate completion of all documentation. Coordinate logistics such as scheduling appointments, verifying credentials, arranging fingerprinting, and maintaining compliance with all regulatory requirements. Serve as a trusted resource for new employees, answering questions, providing guidance, and helping them feel connected to our culture and values. Collaborate closely with the training team to ensure smooth transitions into orientation and development programs. Maintain accurate records in our HRIS system, create digital employee files, and ensure all documentation meets compliance standards. Support recruitment efforts and provide administrative assistance to the HR team as needed. Uphold compliance with federal and state laws, including I‑9 verification, HIPAA regulations, and mandatory reporting requirements. Qualifications Associate’s degree in a related field required. At least one year of experience in customer service or administrative roles. Strong attention to detail and organizational skills. Excellent communication skills (verbal and written) with the ability to build rapport quickly. Proficiency in Microsoft Office Suite and HR systems. Ability to manage multiple priorities with professionalism and a positive, can‑do attitude. Valid New York State driver’s license and willingness to travel as needed. Benefits Comprehensive health/dental/vision coverage Low‑cost individual health insurance plan Dollar‑for‑dollar retirement match (up to 7%) 403(b) retirement plan Life insurance & voluntary benefits Flexible Spending Account (FSA) Employee Assistance Program (EAP) Generous PTO (sick, vacation, employee leave) Tuition reimbursement Service awards & employee appreciation events Employee discounts Direct deposit We believe that our employees are our greatest asset, and we are committed to creating an environment where you can thrive both personally and professionally. Our workplace offers opportunities to grow, learn, and make a meaningful impact in a fast‑paced, collaborative atmosphere. When you join our team, you’re not just starting a job—you’re becoming part of a mission‑driven organization that values integrity, collaboration, and excellence. You’ll have the chance to make a real difference by ensuring every new hire feels welcomed, supported, and ready to succeed. Upstate Caring Partners is the premier provider of direct‑care services and programs in Central New York for individuals of all abilities and their families. If you believe in empowering people, Upstate Caring Partners is an excellent place to start or grow your career. Equal Opportunity Employer We are required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr Upstate Cerebral Palsy

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