Job Description

At Sparkbit 360 , we believe that every brand has a story worth sharing, a message that can inspire, and a vision that deserves to be seen. As a full-service marketing and public relations agency, were dedicated to helping businesses like yours thrive in an ever-evolving world.

Position Overview

We are seeking a patient, detail-oriented, and customer-friendly Inbound Call Center Agent to join our Washington, DC team. This role focuses solely on responding to incoming customer calls no social media or digital marketing tasks. 

Responsibilities

• Listen actively to understand customer questions, concerns, and needs

• Provide accurate information about Sparkbit360s services, processes, and policies

• Assist with client account inquiries, billing or service clarifications, appointment scheduling, or general customer support

• Document call details, customer interactions, and resolutions using the companys CRM or call tracking system

• Escalate issues to appropriate internal teams when needed to ensure timely resolution

• Follow internal guidelines, scripts, and procedures to ensure consistency in customer service

Qualifications

• High school diploma or equivalent required; some college or professional coursework preferred
• Excellent verbal communication and listening skills
• Strong problem-solving ability and patience with customers
• Good organizational skills and attention to detail
• Comfort using computers and basic CRM or call log systems

Benefits

• Competitive hourly pay

• Health, dental, and vision insurance

• Paid time off and holidays

• Opportunities for growth and advancement

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