Job Description
SUMMARY
The Manager, Information Technology – Retailer Portal performs the role of business partner by understanding the business process, identifying opportunities in technology and creating resolutions to business challenges. Additionally, the role provides for on-going support of all mission critical applications and infrastructure supporting these systems. This person will drive day-to-day execution along with helping to shape the strategic roadmap for the functional area and its critical dependencies.
PRIMARY RESPONSIBILITIES
Must be able to perform all of these: Manages and develops staff, projects, and IT resources related to our Retailer-facing applications portal.
Implements multiple technology projects from conception to completion.
Develops innovative ideas and business solutions while making recommendations for projects that support corporate goals.
Ensures each system is operating at 100% of its scheduled availability.
Budgets and plans for all future resource requirements.
Manages outages to include communicating them on a timely basis to appropriate team members, senior level managers and stakeholders.
Manages the complete functional to technical solutions life cycle.
Plans, communicates and implements all aspects responsible projects.
Provides consultative direction for the evaluation and deployment of technical solutions to business requirements.
ADDITIONAL RESPONSIBILITIES Defines and manages both the scope & change management aspects of projects. Ensures the documentation of changes that impact project plan and budget. Communicates project status to project stakeholders for approval.
Identifies, analyzes, manages project related risks and responds appropriately to meet requirements.
Initiates and disseminates information in a timely fashion at the appropriate level of detail for the target audience.
Escalates issues and vulnerabilities to appropriate senior managers and stakeholders.
Develops and manages a budget of approximately $1-4 million.
EXPERIENCE/EDUCATION REQUIREMENTS: At least 8 to 10 years' experience with a bachelor's degree or equivalent experience in lieu of degree.
REQUIRED SKILLS Demonstrates leadership skills that include taking initiative, motivating, mentoring, relating to others, taking ownership, meeting deadlines. Exhibits positive attitude and superior ethics.
Excellent communication and presentation skills.
Ability to organize resources & prioritize assignments with advanced problem-solving skills.
Capable of working independently, a self-starter who performs initiatives that provide solutions for business requirements.
Develops and manages to project plans, forecasts & budgets. Presents data clearly, concisely and accurately.
Analyzes and reports to senior management on project plan, budgets, and projections.
Proven ability to lead with on-site as well as virtual teams.
Applies best-practices and business processes to support organizational goals.
Ability to interact effectively with vendors as well as with staff at all levels of the organization.
5+ years supporting custom-developed platforms
5+ years supporting SaaS platforms and working directly with software providers
Experience with data platforms
Experience with customer segmentation and analytics
Experience with modern JavaScript Frameworks
Experience with cloud platforms (Azure preferred)
Experience with microservices, containerization, and CI/CD pipelines
Experience with performance optimization and monitoring tools
Experience with agile and design thinking methodologies EDI Specialists, Inc.
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