Job Description

Job Description

Job Description

Job Title: IT Support Analyst - (English/French Bi-Lingual MANDATORY) Montreal

About This Job

We are seeking a highly skilled IT Support Analyst (English/French Bi-Lingual) to join our consulting team at BALANCED+ IT Consulting. The IT Support Analyst will be responsible for providing technical support to our clients, troubleshooting and resolving technical issues, and implementing solutions to improve the performance and reliability of IT systems. This individual will work closely with clients to understand their unique IT needs and provide solutions that meet those needs.

Responsibilities

• Provide technical support at Level 2 to clients, troubleshoot and resolve technical issues, and implement solutions to improve the performance and reliability of IT systems
• Work with clients to understand their unique IT needs and provide consulting solutions that meet those needs
• Respond to client inquiries and requests for assistance in a timely and professional manner
• Monitor and maintain client IT systems to ensure they are running smoothly and efficiently
• Assist senior IT managers and engineers in delivering complex projects
• Provide training and documentation to clients on the use and maintenance of their IT systems
• Assist in installation, configuration and troubleshooting LAN equipment, routers, Microsoft OS and applications in virtual environments, as well as installation, configuration and troubleshooting of data backups
• Perform monitoring of customers’ equipment in real-time as well as on preventive maintenance program
• Answer client calls and emails to triage software problems and needs
• Learn and improve personal IT knowledge and skills
• Identify and evaluate potential system improvements and upgrades
• Keep abreast of new technologies and trends in IT to ensure that our clients have access to the latest solutions
• Provide support and guidance to clients during the implementation of new IT systems
• Communicate progress and deliverables to clients on a regular basis

Job Requirements

• University or college degree in software development, computer science, engineering, or mathematics
• Advanced knowledge of the computer and servers’ architecture, as well as computer networking
• Ability to perform rotational shifts
• Ability to perform after hour on call support
• Ability to work on multiple projects at the same time
• Able to work with little or no supervision
• Effective customer relationship building and customer first mindset
• Strong command of English language, both oral and written
• Driver's license and car to travel to client sites. Travel to/from the client site will be reimbursed (car required)
• Positive attitude and desire to grow, learn new technologies and products
• Basic knowledge of the PC architecture, as well as computer networking
• Demonstrated ability to work effectively with emerging technologies

Required Skills

Required hands-on experience and knowledge proficiencies in the following areas:

o Maximizer CRM

o MS Office

o Firewalls

o Cybersecurity

o MS Office 365

o MS Exchange

o MS SharePoint

o MS Dynamics 365

o MS Server 2019/2022

o MS IIS

o MS SQL Server

o MS Active Directory

o MS Windows Server

o Desktop support

- Password reset

- Login issues

- Hardware / software issues

- A/V setup

o MacBook troubleshooting

o Networking (switches, routers, firewalls)

o Cloud (MS Azure Administrator)

o Storage

o Vmware/Hypervisor

o ISO27001

o Vanta, SOX, COBIT, SOC2

o Backup Systems

o iPhone 9/9 / Android

o Salesforce

o ERP/CRM

o Printer setup & troubleshooting

o Remote control

o WordPress + hosting

o DNS

o VPN

o Monitoring tools

o Ticketing tools

Location

Toronto (Hybrid)

About BALANCED+

BALANCED+ is a leading provider of IT consulting services to businesses of all sizes. We offer a wide range of services, including custom software development, data analytics, and IT project management. Our team is made up of experienced professionals who are committed to delivering the highest quality solutions to our clients.

We offer a competitive salary, benefits, and opportunities for growth and advancement.

If you are a highly motivated, results-driven individual with a passion for technology and a desire to help businesses succeed, we encourage you to apply for this opportunity.

We’re seeking talented, motivated, and creative individuals to join our excellent team.

Company Description

We’re seeking talented, motivated, and creative individuals to join our excellent team.

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