Job Description

Midtown Little Rock Specialty Clinic! 

Summary of Responsibilities

The Receptionist is primarily responsible for greeting patients in a friendly and efficient manner, answering & directing incoming telephone calls, scheduling/rescheduling patient appointments and confirming appointments, readying and maintaining patient charts and daily fee slips, and maintaining the patient waiting room and front desk area. The position requires a thorough understanding of ophthalmic and medical terminology, exceptional customer service, positive and friendly attitude and strict attention to detail. The ability to professionally communicate with patients, physicians and co-workers is critical. Employee must be energetic with a great attitude and be willing to assist in all areas of clinic success.

List of Responsibilities/Duties

· Greet patients as they arrive. You are the first person all patients see when they come to this clinic. Put on a happy face at all times.

· Answer all incoming calls and direct the call to the appropriate staff person. Take messages as appropriate. Take patient payments over the phone and process credit cards for payments.

· Check clinic voicemail each morning and when you return from lunch. Route messages as appropriate.

· Process the chart for each patient that arrives. Include appropriate paperwork for each chart and update chart as needed (i.e., copy of current insurance card, year sticker, alpha stickers and chart label).

· Collect appropriate copays, refraction payments, old balances due and any other information required of the patient before the chart goes up for the techs. Secure all monies collected in cash drawer. Complete cash receipt for patient.

· Ready the chart for work-ups

· Schedule/reschedule appointments. Maintain schedule and review schedule for gaps and/or scheduling conflicts. Maintain daily hard copy of schedule for clinical staff reference.

· Confirm next day appointments with patients via telephone call by noon each day. Leave messages as appropriate and document confirmation/message/rescheduling or cancelling as appropriate. 

· Maintain new patient packets including mailing to prospective patient when requested. Keep complete packets ready and available for patients at all times.

· Maintain cleanliness and organization of patient waiting area including current magazines, forms, patient brochures, physician cards & signs.

· Maintain front office supplies including forms, charts, stickers, brochures & appointment cards.

· Other duties/responsibilities as assigned at the discretion of management, either verbally or in writing.

Minimum Knowledge & Skill Requirements

· Familiarity with basic medical terminology & procedures

· Working knowledge and demonstration of compliance with patient confidentiality procedures

· Demonstration of attention to detail

· Basic computer experience including electronic scheduling and Microsoft Office

· Energetic personality and professional demeanor at all times

· Empathy and genuine concern for patient care and comfort

· Communication and cooperation with patients, physicians, vendors and fellow employees

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