Job Description

Job Description

Job Description

cFocus Software seeks a NEN Analyst to join our program supporting the Department of Defense (DoD). This position is remote. This position requires the ability to obtain a Secret clearance.
Qualifications:

• Four (4) years of professional experience in NEN programs in relation to ordering, seat refresh, and day-to-day troubleshooting of AMCI administrative issues
• Active DoD IAT Level II certification

• Provide advanced technical and analytical support for Navy Enterprise Network (NEN) operations and maintenance.
• Monitor network performance, availability, and security posture, identifying and resolving issues promptly.
• Perform network diagnostics and root cause analyses to support system stability and performance optimization.
• Configure, maintain, and troubleshoot routers, switches, firewalls, and other network infrastructure devices.
• Support implementation of Navy cybersecurity and information assurance policies in network operations.
• Develop and maintain network documentation, diagrams, and standard operating procedures (SOPs).
• Analyze network traffic and logs to identify performance bottlenecks or security anomalies.
• Collaborate with system administrators, cybersecurity teams, and engineers to ensure network integrity and compliance.
• Support the integration and testing of new network technologies and enhancements.
• Prepare and deliver reports on network health, incidents, and performance metrics to leadership.
• Provide Tier III support and serve as an escalation point for complex network issues.
• Participate in after-hours maintenance windows, upgrades, or incident response activities as required

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