Job Description

Job Description

Job Description

Affordable Housing Onboarding Specialist (Information Technology) - Only Candidates in CA, WA, AZ, NV or TX will be considered. This is a Remote Position.

Who We Are: Founded in 1975, CONAM Management operates in 10 states, across 26 key metropolitan markets, supporting over 60,000 apartment units of both affordable and conventional housing. Our growing team of over 1,700 associates is dedicated to maintaining and enhancing the quality of life for our residents. At CONAM , we foster a collaborative, team-oriented culture where our associates thrive and are valued for their expertise and commitment.

What We Are Looking For:

We are seeking an Affordable Housing Onboarding Specialist to join our IT Team . The Affordable Housing Onboarding Specialist operates independently to plan, coordinate, and execute all phases of the property onboarding process, to include initial data collection and system setup to full operational handoff. This role supports compliance with HUD, Tax Credit, and other housing programs by reviewing tenant certifications, resolving issues, and providing technical support.

This is a full-time with full benefits. Salary Range is $68,640 - $75,000.

Key Responsibilities:

Affordable Housing Data Entry

• Entry of Household information for newly onboarding properties
• Setup of Affordable Programs (HUD, Tax Credit, 50059, Local Programs, etc) within Yardi Affordable
• Review and verify accuracy of TICs, report issues and provide recommendations to resolve
• Expertise in Yardi affordable property management software
• Utilize service desk software to manage incidents and service requests
• Communicate effectively with all users with a focus on the end user reassessing/resolving issues as appropriate
• Manage user expectations through constant communication in a courteous and professional manner
• Partner with other teams within the department to look for efficiencies and process improvement opportunities
• Meet deadlines

Onboarding

• Design and oversee custom onboarding frameworks across the CONAM portfolio
• Leads the development of property-specific onboarding plans based on asset class, ownership objectives, and specific affordable programs in use for each property
• Evaluates discrepancies between former management records and internal systems (e.g., affordable program configuration, rent rolls, service histories).
• Develop and implement contingency plans for delayed system integrations as needed
• When PMS (property management systems) or other tech integrations are delayed or misaligned, independently initiates alternative data migration paths or recommends manual workarounds, coordinating with IT and department heads.
• Creates onboarding communication frameworks for all stakeholders (owners, internal departments, site teams), adjusting the frequency and method of updates as project complexity or sensitivity increases.
• Manages a portfolio of onboarding projects simultaneously and makes strategic decisions on priority based on business goals, risk levels, and available resources
• Navigate and resolve lease transfer complexities for each property
• Independently evaluates lease agreements and occupancy issues (e.g., inherited non-compliant leases, missing documentation) and decides on remediation paths in consultation with legal/compliance when needed.

Onboarding Metrics

• Defines measurable success criteria for each onboarding project (e.g., time-to-activation, lease transition rate).
• Uses discretion to revise metrics and targets based on property-specific variables and changing business needs.

Compliance

• Develop and oversee compliance issue resolution plan during transition
• Identifies potential fair housing, safety, or city code issues during onboarding audits and determines the urgency, response strategy, and whether legal consultation or self-remediation is appropriate.

All others duties as assigned.

Who You Are: (Requirements of the Position)

• Bachelor’s degree preferred, or equivalent experience in compliance, auditing, or quality assurance
• 5-7 years of property onboarding experience, preferably in the affordable and multifamily housing sector
• Minimum 3+ years YARDI Affordable platform experience.
• Boston Post experience a plus
• Excellent analytical, observational, and computer skills
• Ability to work independently
• Proven ability to handle confidential information with discretion, be adaptable to various competing demands, and demonstrate the highest level of customer/client service and response
• Knowledge of affordable housing programs (HUD, LIHTC, HOME) required
• HCCP/COS certification or equivalent a plus
• Prior knowledge of Affordable Compliance workflows
• Strong keyboarding skills, 40 wpm or better preferred
• Strong attention to detail
• Strong Microsoft Office skills including Excel spreadsheet generation and management
• Comfort with flat files, FTPs and task scheduling
• Ability to gather, interpret information effectively and conduct research into a wide range of subjects as required

Why You'll Love Working Here:
CONAM Management Corporation is more than just a job — it’s a career where you can grow and be recognized for your expertise in property management. We offer a competitive pay and a comprehensive benefits package , that make working at CONAM even more rewarding.

Our benefits include:

• Medical, dental, vision insurance
• Pet insurance
• Life insurance and identity theft protection
• Paid sick and vacation time
• 401(k) plan with company match
• Flexible Spending Accounts (FSAs)
• Employee Assistance Program (EAP)
• Additional perks: Service award days, floating holiday, early earned wage access and more

At CONAM , we pride ourselves on our culture of excellence and commitment to fostering an inclusive, diverse, and supportive work environment.

Additional Information:

• This position is contingent upon passing a background check, employment verification, pre-employment physical, and drug screening.
• CONAM will consider qualified applicants with criminal histories in a manner consistent with the requirement of the law.
• We are an Equal Opportunity Employer and encourage all qualified candidates to apply.

Ready to make an impact?
If you're excited about joining a team that values your skills and offers great benefits, click “APPLY” .

Pay Bands : Pay bands are established based on geographic location, internal equity, market conditions, and candidate qualifications. We provide competitive compensation based on experience and qualifications.

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