Job Description

Position Description:

Ensures the security and safety of all supply chain operation locations, Team Members, customers, and company assets, including inventory for Goodwill of Central and Northern Arizona (GCNA) and its affiliated entities. Performs and maintains effective measures to prevent shoplifting and mitigate potential safety risks within your area of responsibility. The role requires attention to detail, strong observation skills, and the ability to handle Asset Protection, Fleet and Safety-related incidents efficiently. The ability to deescalate situations and individuals is an essential part of this role.

Essential Duties and Responsibilities:

• Ensures efficient and effective program adherence related to Asset Protection, Safety, and Fleet systems and operations across multiple locations and facilities.
• Performs all strategies to deter, prevent and resolve shoplifting incidents within the assigned sites.
• Monitors surveillance systems, performs regular audits, and investigates any suspicious activities or behavior.
• Collaborates with site leadership to educate and bring awareness among Team Members about shoplifting risks and prevention techniques.
• Maintains a strong working relationship with local law enforcement agencies to support investigations and apprehensions when necessary.
• Conducts routine inspections of assigned sites to identify potential or active Safety and Asset Protection vulnerabilities and recommends appropriate improvements.
• Documents all incidents, reports, and activities in detail.
• Ensures compliance with relevant laws, regulations, and industry standards pertaining to Asset Protection, Safety, and Fleet.
• Coordinates with internal and external stakeholders to investigate operational security incidents, identifies root causes, and implements corrective measures to prevent future occurrences.
• Assists in the development and implementation of emergency response plans and business continuity strategies.
• Conducts Asset Protection training to improve quality and performance.
• Models Goodwill Core Values – Trust, Collaboration, Engagement, Ownership, and Innovation.
• Performs other related duties as assigned.

Minimum Qualifications (Education, Experience, Skills):

• High School Diploma or equivalent required. Associate or Bachelor's Degree in a related field preferred.
• Microsoft Office skills, including Word, Excel, Teams, and Outlook.
• Strong knowledge of technology systems related to Asset Protection, Safety, Fleet, and point of sale.
• Must have good oral and written communication skills with the ability to communicate and understand instructions, both verbal and written, in English.
• Bilingual skills are helpful but not required.
• Ability to prioritize duties daily, manage multiple investigations/audits, and discern the information given for appropriate next steps.
• Ability to make appropriate decisions in stressful situations.
• Ability to use strategic thought processes to minimize exposure to emerging threats and trends.
• Ability to analyze and interpret information to identify exceptions and trends signaling potential loss.
• Ability to work independently and collaboratively, and manage multiple projects and priorities.
• Ability to influence activities and results of those who are not direct reports.
• Ability to obtain and maintain appropriate security clearance as the organization requires.
• Ability to speak and read English proficiently.
• Valid driver’s license and clean MVR.
• Ability to pass a background check and drug screen, where applicable, for the position.
• Regular and consistent in-person attendance.

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