Job Description

Job Description

Job Title: Call Center Representative

Skills: Call center, customer service, retention, sales

Experience: 1 year

Job Location: South Charleston, West Virginia

Onsite role and Part time

Training Schedule:

• Monday to Friday, between 8:00 AM – 8:00 PM EST
• Must attend 8 hours of training and nesting within this timeframe.

Part-Time Shift Options (Post-Training):

• 4–8 hours per day, Monday to Friday
• OR
• Two 10-hour shifts (Monday & Tuesday)

We at Coforge are hiring for call center agents with the following skillset:

• Promote and retain products and services.
• Handle customer retention and sales inquiries.
• Deliver excellent customer service over the phone.
• Negotiate and process save/service order requests.
• Interact with customers patiently, tactfully, and efficiently.
• Clearly explain applicable fees and adjustments.
• Offer tailored product and service options based on customer needs.
• Demonstrate active listening and follow structured call flows.

Requirements:

• Prior experience in customer retention or sales.
• Previous call center experience is required.
• Strong communication and negotiation skills.
• Ability to work onsite and adhere to training and shift schedules.

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