Job Description

Lohmiller & Company dba Carrier West is a leading HVAC (Heating, Ventilation & Air Conditioning) distributor in the Rocky Mountain region for over 30 years. We partner with the contractors, engineers and developers to provide comfort solutions for buildings and structures of all types and sizes. People and products make our organization the leader that it is today.

Skills

• Basic computer skills and knowledge of the Microsoft Office products
• Excellent Customer Relations
• Facilitate Team Success
• Work Efficiently
• Achieve Results

Key Responsibilities

Walk-in customer service

• Greet every customer as they enter the facility.
• Take orders.
• Ask for add on sales and make suggestions. Increase line item per invoice. (LIPI)
• Develop relationships with the service technicians.
• Process all returns daily.
• Process warranties daily.

Answer in-bound telephone calls

• Process will call orders.
• Technical questions.
• Price and availability quotations.

Keep assigned store area clean and organized

• Clear and clean shelves periodically.
• Create displays seasonally.
• Ensure building cleanliness.

Stock showroom

• Re-stock shelves from overstock area.
• Assist in stocking incoming product.
• Ensure daily facing and dusting of sales floor products.

Support technical and service questions

• Assist walk-in customers.
• Direct to appropriate Carrier West personnel, if you cannot provide solution.
• If possible, stay with the customer to gain the knowledge shared.

Develop new customers

• Encourage cash customers to set up an account.
• Track service technicians as they switch companies.
• Engage in conversations with the new customer to learn of business opportunities.
• Coordinate new customer opportunities with the equipment salesmen.
• If applicable, complete the account manager program as designed.

Increase personal technical knowledge

• Attend in store training.
• Complete FAP certification courses.
• Attend regional training.
• Attend CAD training.
• Complete AD classes, completion goals set by the manager.
• Complete Totaline/Carrier/Bryant University courses as needed.
• Attain 8 hours of training per month.
• Gain and share knowledge on the counter every day.

Complete Daily assigned tasks

• Special assignments.
• Assist in any warehouse transactions needed.
• Complete warranty and return transactions daily.
• Misc. duties as assigned by management.
• Complete all transactions for invoicing daily.

Lohmiller & Company is a drug-free work place. We require post-offer drug screens.

We are also one of The Denver Posts Top Places to Work for 2012, 2013, 2014, 2015, 2017, 2018, 2019, and 2020.

Behaviors Contributing to Our Success:

• Require integrity in all dealings and relationships
• Treat people with dignity and respect
• Address issues in a prompt and honest manner

Benefits:

• Competitive pay
• Benefits package including Medical, Dental and Vision Insurance
• Paid Time Off and Holidays
• 401(k)

Please visit our website at

Lohmiller & Company is an equal opportunity employer. Lohmiller & Company is committed in all areas to providing a work environment that is free from harassment.

We motivate our team members to achieve high levels of personal and professional well-being.

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