Job Description

Job description

About JumpStart Inc.

JumpStart is a non-profit venture development organization whose M ission is to drive economic vitality by connecting entrepreneurs to the opportunities and resources they need to succeed. Our vision is to collaborate with partners to generate dramatically improved and inclusive economic outcomes by supporting diverse entrepreneurs, optimizing entrepreneurial ecosystems, and accelerating innovation throughout the State of Ohio.

Key to JumpStart's success is its ability to leverage the skills, experience, and creativity of its inspired team to transform entrepreneurial aspirations into actions with measurable impact. JumpStart leaders and teammates take great pride in JumpStart being a highly demanding yet enjoyable place to work.

Position Summary

The professional is responsible for providing exceptional service to foundation guests, both in person and via phone and email. This role also involves collaborating with building and security staff to ensure guest safety and the implementation of related policies and procedures.

Essential Job Functions

Community Services:

• Manage a multi-line switchboard and accurately direct incoming calls in a fast-paced environment to facilitate efficient communication.
• Serve as the first point of contact for visitors, greeting guests and vendors courteously and promptly to ensure the foundation is well represented.
• Administer the web-based visitor management system; assist staff and guests, monitor visitor invites and sign-ins, liaise with the system vendor, and resolve system issues.
• Respond to general inquiries and provide accurate information about the Midtown Collaboration Center and its programs and amenities.
• Monitor, update, and troubleshoot reception technologies and equipment to ensure availability.
• Train and support the reception relief team, maintaining accurate training and reference materials.
• Support The Sixty6 recording studio, including scheduling, equipment demonstrations, and coordinating with external studio engineers.

Safety & Security:

• Monitor visitor access in accordance with reception and security procedures. Communicate security breaches or incidents to management promptly and, if necessary, notify building security and emergency services.
• Collaboratively test reception security procedures and report outcomes to management.

Front Desk & Operations Team Support:

• Monitor building operations and guest services requests. Address daily service and supply requests to ensure organizational productivity.
• Coordinate and track deliveries, ensuring accurate records and budget adherence.
• Process invoices for approval through the accounts payable workflow.
• Manage access credentials for various technologies in line with cybersecurity policies.
• Inventory and replenish reception and kiosk supplies.
• Identify new methods to enhance efficiency, productivity, safety, and security.
• Maintain an accurate staff roster and important contact numbers.
• Provide project and facility management support as approved by the BOGS Director.
• Support The Sixty6 recording studio operations, including scheduling and equipment demonstrations.
• Flexibility-hours may vary based on events.
• Supporting clients with administrative duties.

Physical Demands/Working Conditions

• In-person 5-days a week
• Typical professional office environment.

Required Qualifications

Education, Training, and Experience

• High school diploma or GED (other credentials are welcomed).
• 3-6 years of receptionist experience, including switchboard operation and customer service. Experience with safety and security staff is helpful.
• Proficiency in Microsoft Word, Excel, PowerPoint, Teams, and Outlook.
• Basic proficiency in web-based programs and applications.
• Willingness to learn and become proficient in new technology platforms.

Knowledge, Skills, Abilities, and Personal Characteristics

• Strong customer service orientation and ability to interact confidently and effectively with diverse cultural and socio-economic backgrounds.
• Friendly and energetic personality with a passion for interacting with the public and colleagues.
• Responsive, service-first approach with the ability to respond promptly and professionally.
• Exceptional interpersonal, verbal, and written communication skills.
• Reliability, detail orientation, flexibility, and ability to multitask.
• Discretion in handling confidential and sensitive information.
• Keen observation skills and awareness of surroundings.
• Familiarity with or interest in Cleveland and its non-profit sector.
• Commitment to diversity, equity, and inclusion in all aspects of work.

JumpStart's Core Values and Key Cultural Behaviors

• Accountability
• Entrepreneurial
• Equity
• Energy
• Collaboration
• Humility

JumpStart's Operating Style: JumpStart team members are expected to be:

• Honest: We speak the truth kindly and considerately. We will challenge you as we seek to accomplish great things. And we hope you will do the same with us.
• Responsive: We respond rapidly to your inquiries and actively communicate, so we are all on the same page.
• Resourceful: We will be creative and efficient in helping you to access relationships, contacts, and other resources to help you succeed.
• Insightful: We will provide the knowledge and insight about entrepreneurship and innovation you aren't able to quickly get from others

This position description is not intended to be a complete list of all responsibilities, duties, or skills required for the job. It is subject to review and change at any time, with or without notice, following the needs of JumpStart. Since no position description can detail all the duties and responsibilities that may be required from time to time in the performance of a job, duties, and responsibilities that may be inherent in a position, reasonably required for its performance, or required due to the changing nature of the job shall also be considered part of the job holder's responsibility.

Reasonable accommodations will be made to enable individuals with disabilities to perform essential functions. JumpStart Inc. is an Equal Opportunity Employer and offers a competitive salary & comprehensive benefits (medical, vision, 401k, paid vacation).

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