Job Description
Job Description
Job Description
ROLE TITLE:
SALES REPRESENTATIVE – SPECIALTIES - NAFTA
LOCATION :
USA – HOUSTON
MANAGER :
GENERAL MANAGER, H&R GROUP US, INC.
ROLE EXPECTATIONS:
\tGrowth of company business through sales opportunities
Customer relationships, pricing and sampling
Document intelligence and information via CRM and Visit Reports with effective and timely communications
Compliance with company policies and processes
ROLE DIMENSIONS:
Organization turnover: $40 M per year with engagement in sales and distribution of specialty oil and wax products for tire & rubber, elastomer & plastics, cosmetic & personal care, adhesive applications…
People management: No direct reports
Primary Interfaces:
•\tGeneral Manager (Houston)
•\tCustomer Service (Houston)
•\tSales Managers
•\tProduct Managers – Specialty products (Hamburg, Germany)
•\tExport Manager (Hamburg, Germany)
•\tTechnical Manager – (Houston)
Primary markets for the role: tire & rubber, elastomers & plastics, technical rubber goods, cosmetics & personal care, adhesives, and pharmaceuticals.
KEY ROLE
RESPONSIBILITIES
•\tNAFTA customer sales growth; lead follow up; customer acquisition
•\tCustomer lead investigations and projects as assigned
•\tCustomer relationship development for assigned accounts
•\tCustomer quotations – new leads; assigned accounts and H&R affiliates
•\tCustomer price lists
•\tSample (sales) process owner: requests samples; documents and updates outcome of client evaluation on time metrics (defined below)
•\tCRM – documents sales leads and investigations and contacts; assists Sales Managers with visit report and sample follow up
•\tTransaction economic evaluation to determine profitability (Quote Worksheet)
•\tCustomer pricing notifications and documentation; direct accounts and assist to Sales Managers and General Manager
•\tCustomer Satisfaction Sales Coordinator for clients information to be used in the annual assessment
Performance metrics
Respond to lead emails or calls within 1 business day
Weekly report on sample status
Reports - weekly (end of business on Tuesdays) on sales development leads and assigned accounts
Submit CRM visit/call reports within 1 business day of the activity.
KEY ISO PROCESS or INSTRUCTION RESPONSIBILITES\t•\t4.1Data, document and information management
•\t4.6 Sales & Marketing
•\t4.9 Measurement, analysis and improvement (customer focus)
SKILLS, KNOWLEDGE, EXPERIENCE & EDUCATION
•\tBachelor degree (chemistry, materials science, etc.)
•\tHands-on experience in technical sales (minimum 2 years)
•\tStrong interpersonal and communication skills
•\tStrong ability to take initiative and work independently
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