Job Description

Consumer Experience Senior Scientist

We are looking for a "consumer-obsessed" Consumer Experience (CX) Senior Scientist to join our team someone who is creative, strategic, independent, and collaborative and who can execute with high attention to detail. We shape and influence food and beverage innovations by combining a creative approach with technical knowledge to connect our consumer and product opportunities.

The Consumer Experience Sr. Scientist provides guidance research leadership, coordination and integration for all sensory and consumer product focused research activities on assigned innovation projects. Provides Sensory and Consumer research consultation and thought leadership to all levels of R&D and cross-functional partners. Proactively can identify information needs and relevant methodologies required to guide product development from ideation to launch. Part of the North America CX team, improving the effectiveness and impact of sensory and consumer experience research tools, methods and processes for the business.

Key Components of the role:

• Plays a leadership role in guiding innovation projects by providing actionable recommendations based on key findings from primary sensory and consumer experience research for assigned category and brands.
• Utilizes a variety of qualitative and quantitative consumer research tools, as well as some use of discrimination and descriptive analysis methodologies.
• Supports assigned innovation projects, participates in development of overall project learning plans, executes and recommends action plans to implement key findings and drive business impact. Supports longer term innovation projects which are more complex and will require multiple phases of research, must be able to identify themes and insights across multiple studies.
• Plans and executes front end innovation activities such as knowledge audits, ideation, competitive landscaping and iterative early prototype testing with internal and external resources.
• Able to handle high levels of complexity; capable of collecting information from internal and external sources.
• Consults with internal and external clients, able to build trust with stakeholders.
• Develops deep understanding of Kraft Heinz Company business and strategy.
• Adapts traditional methodologies when appropriate to meet changing business needs or technical constraints.

Organizational Relationships:

• Interacts and influences all levels of Brand and R&D Team (Technician to VP). Facilitates consensus on category project teams on sensory and consumer research plans, and delivers findings in a way that ensures they are understood and utilized.
• Collaborates with partner functions including Global Consumer Insights and Culinary, partnering on learning plan development.
• Manages activities of research suppliers. Sets high standards, provides on-going feedback. Appropriately questions and challenges suppliers to ensure best thinking and continuous improvement.
• Represents Kraft Heinz in professional organizations and meetings.

Minimum Qualifications:

Education:

Minimum Bachelor's degree (Food Science, Physical Science, Social Science or Market Research preferred). MS in Sensory Science preferred.

Experience:

Minimum 4 years with BS or 2 years with MS Sensory or Consumer research experience in increasingly responsible positions. Experienced across all research techniques/applications.

Specialized knowledge Required:

Strong generalized knowledge and experience of Sensory and Consumer research, especially qualitative and quantitative consumer research methods, including questionnaire / discussion guide design, data analysis and interpretation. Experience with descriptive analysis and discrimination testing a plus.

Sensory and consumer research experience in a food and beverage related industry (i.e. CPG firms, sensory and consumer research vendors, ingredient suppliers, etc.)

Highly developed soft skills required for effective consultation, data presentation and business influence. Able to distill research findings into clear and actionable insights and recommendations.

Advanced understanding of basic and multivariate statistics

Strong interpersonal and team skills (organization, prioritization, communication, and flexibility), written and oral communication skills.

Strong problem solving and attention to detail skills

Able to multi-task, work alone and in a team

Competency with Windows based software (Microsoft Office)

Experience with moderating qualitative consumer research or descriptive panels a plus

Experience with RedJade or similar sensory testing software a plus

Our Total Rewards philosophy is to provide a meaningful and flexible spectrum of programs that equitably support our diverse workforce and their families and complement Kraft Heinz' strategy and values.

New Hire Base Salary Range: $88,000.00 - $110,000.00

Bonus: This position is eligible for a performance-based bonus as provided by the plan terms and governing documents.

The compensation offered will take into account internal equity and may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors.

Benefits: Coverage for employees (and their eligible dependents) through affordable access to healthcare, protection, and saving for the future, we offer plans tailored to meet you and your family's needs. Coverage for benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.

Wellbeing: We offer events, resources, and learning opportunities that inspire a physical, social, emotional, and financial well-being lifestyle for our employees and their families.

You'll be able to participate in a variety of benefits and wellbeing programs that may vary by role, country, region, union status, and other employment status factors, for example:

• Physical - Medical, Prescription Drug, Dental, Vision, Screenings/Assessments
• Social - Paid Time Off, Company Holidays, Leave of Absence, Flexible Work Arrangements, Recognition, Training
• Emotional Employee Assistance Program, Wellbeing Programs, Family Support Programs
• Financial 401k, Life, Accidental Death & Dismemberment, Disability

Location(s) Glenview R&D Center

Kraft Heinz is an Equal Opportunity Employer Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes. In order to ensure reasonable accommodation for protected individuals, applicants that require accommodation in the job application process may contact NAZTAOps@kraftheinz.com for assistance.

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