Job Description
Are you data-driven and customer-centric? Do you enjoy collaborating cross-functionally to deliver on common goals? About our Team Nexis® Solutions, as part of LexisNexis and the global RELX corporate family, connects customers to market-leading data through a flexible suite of scalable solutions, including our award-winning, flagship Nexis® research platform. By enabling fast access to a vast universe of enriched data with intelligent technologies, Nexis Solutions empowers business, media, non-profit, government and academic organizations worldwide to quickly discover actionable insights that enable confident, performance-driving decisions.
About the Role We're looking for a highly strategic and relationship-driven Customer Success Manager to join our team. In this role, you'll manage a small portfolio of our most important clients. These accounts are high-value, high-impact, and require a proactive, consultative approach to ensure their long-term succes s, growth and partnership . As a Strategic CSM, you'll act as a trusted advisor, owning the post-sale relationship, identifying opportunities for expansion, advocating for client needs internally, and driving value at every stage of the customer journey.
Responsibilities - Own and deepen relationships with a portfolio of strategic accounts
- Understand each client's business goals, KPIs, and how our solution fits into their broader strategy
- Lead onboarding, adoption, and expansion efforts tailored to each client's unique needs
- Serve as a cross-functional liaison, working closely with Sales, Product, Support, and Engineering to champion client priorities
- Develop and execute success plans, QBRs, and health checks for each account
- Identify upsell, cross-sell, and renewal opportunities in partnership with Sales
- Proactively mitigate risk and resolve escalations to ensure high satisfaction and retention
- Deliver insights, best practices, and industry trends that help clients get the most out of our solutions
- Track key metrics such as product usage, NPS, churn, and account health
Requirements - Customer Success, Account Management, or a similar client-facing role experience
- Experience managing enterprise or strategic accounts
- Exceptional communication, presentation, and relationship-building skills , and experience doing so with C -suite
- Strong business acumen and a consultative approach to client interactions
- Proven ability to work cross-functionally and influence without authority
- Comfortable navigating ambiguity and tailoring approaches for different stakeholders
- Experience with CRM tools like Salesforce, Gainsight, Churnzero , or other relevant platforms
Work in a way that works for you We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
Working for you We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
- Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
- Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
- Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
- Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
- Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
- Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
- Up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice
About the Business LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.
Job Tags
Temporary work, Immediate start, Worldwide, Flexible hours,