Job Description

Systems Administrator

Location: JLUXLABEL HQ – 9430 Topanga Canyon Blvd, Chatsworth, CA 91311

Job Type: Full-time, In-Person

Reports To: Information Technology Manager

About JLUXLABEL

JLUXLABEL is a leading women’s fashion brand built on innovation, efficiency, and a seamless customer experience. As we continue scaling our e-commerce operations, we’re seeking a Systems Administrator with strong technical expertise and a proactive mindset to maintain and evolve our infrastructure.

This role ensures our systems remain secure, reliable, and optimized for rapid growth, especially during high-traffic launches and flash sales. You’ll play a key part in connecting our creative, operations, and technology teams through systems that power every part of the JLUXLABEL experience.

Position Summary

The Systems Administrator supports, monitors, and enhances JLUXLABEL’s IT infrastructure, ensuring uninterrupted connectivity across our digital ecosystem. You will manage cloud services, networks, and integrations that power our Shopify and NetSuite environments, while implementing security best practices and generating data-driven insights through detailed system reporting.

This role blends hands-on systems administration with strategic analysis, ideal for a detail-oriented IT professional who thrives in a fast-paced retail e-commerce environment.

Key Responsibilities

Systems Administration & Support

• Provide Tier 1–2 support through Asana, resolving system, endpoint, and SaaS issues for macOS and Windows users.
• Configure and maintain UniFi network systems (UDM-Pro, switches, APs, VPNs, VLANs).
• Manage AWS infrastructure (EC2, S3, IAM, Route 53, CloudWatch) for uptime and scalability.
• Oversee device management using Apple Business Manager and MDM solutions.
• Support workstation provisioning, access control, and lifecycle management for all users.

Cloud & SaaS Management

• Administer Google Workspace, including account provisioning, policies, and automation.
• Oversee and optimize integrations between Shopify, NetSuite, Celigo (integrator.io) , and RyderShip WMS.
• Manage digital commerce systems such as DSCO/Rithum, Tapcart, and Channable.
• Support cross-platform tools including Slack, Asana, Klaviyo, Yotpo, and Google Marketing Suite (GA4, Ads, Merchant Center, Tag Manager).

Security & Compliance

• Implement and maintain MFA, access policies, and data protection protocols.
• Manage firewall rules, VPN access, and VLAN segmentation in UniFi.
• Ensure adherence to PCI DSS, GDPR, and general IT governance frameworks.
• Assist with quarterly vulnerability testing, patching, and backup verification.

Reporting & Analytics

• Create and automate system and performance reports across Shopify, NetSuite, Celigo, Google Workspace, and AWS.
• Build custom NetSuite Saved Searches and dashboards to monitor operations and KPIs.
• Produce actionable analytics for sales, marketing, and IT leadership using Google Data Studio (Looker Studio), Sheets, and SQL/Apps Script.
• Track uptime, bandwidth, system access logs, and compliance status.

Documentation & Process Improvement

• Maintain clear Standard Operating Procedures (SOPs) for IT workflows, onboarding, and system restores.
• Author knowledge-base articles for recurring IT and system processes.
• Research and evaluate new automation and AI technologies to improve efficiency and user experience.
• Collaborate with senior IT staff on infrastructure upgrades, seasonal scaling, and tool rollouts.

Qualifications

Required:

• 3–5 years of experience in systems administration or IT operations.
• 3+ years of e-commerce experience required.
• 3+ years of Shopify experience required.
• 1+ year of NetSuite experience required.
• Proficiency with macOS, Windows, and AWS environments.
• Strong understanding of UniFi networking (UDM-Pro, switches, access points, VLANs, VPNs).
• Hands-on experience with Celigo (integrator.io).
• Knowledge of Google Workspace administration, Slack, and Asana.
• Ability to create automated and ad hoc reports using GA4, NetSuite, Google Sheets, or Looker Studio.
• Familiarity with PCI DSS and GDPR standards.
• Excellent communication and documentation skills.

Preferred:

• Experience in retail or fashion e-commerce environments.
• Working knowledge of WMS platforms (RyderShip or equivalent) and vendor integrations (DSCO/Rithum).
• Exposure to marketing platforms: Klaviyo, Yotpo, Meta Business Suite, TikTok Shop, Pinterest, and Channable.
• Scripting experience (PowerShell, Bash, or Python).
• Familiarity with automation tools (Zapier, Make, or API-based workflows).

Soft Skills

• Strong analytical and troubleshooting ability.
• Proactive and solution-oriented mindset.
• High attention to detail with a customer-service approach.
• Collaborative team player who can bridge IT, operations, and marketing.

Why Join JLUXLABEL

• Fast-paced, growth-oriented environment in the fashion e-commerce industry.
• Opportunity to lead infrastructure improvements and automation projects.
• Collaborative team culture with leadership support and upward mobility.

Competitive compensation and employee benefits.

At JLUXLABEL, we believe in fostering a collaborative, high-energy work culture that empowers our team to grow and succeed. As part of our creative division, you’ll have access to cutting-edge tools, industry-leading mentorship, and the chance to work on impactful campaigns that drive brand recognition and engagement.

Perks & Benefits:

• Competitive salary and employee benefits
• Comprehensive health benefits (medical, dental).
• 401(k) plan with employer match (up to 5%).
• Generous PTO & paid holidays.
• Employee discounts on JLUXLABEL products.
• Monthly catered lunches & snacks at HQ.
• Team-building events and brand pop-up activations.
• Opportunities for travel to vendor meetings and creative collaborations.

Diversity & Inclusion

JLUXLABEL is committed to fostering an inclusive, equitable workplace that values diverse perspectives. We encourage applicants from all backgrounds to apply and join our mission of delivering timeless, high-quality fashion to a global audience.

Ready to join our team?

Apply now and help shape the future of JLUXLABEL’s creative vision!

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