Job Description

Job Description

This position is responsible for the collection of past due accounts on all title and other asset loans, controlling delinquency, protecting Company assets, mitigating Company losses, developing customer relations in order to secure payment, working with forced place insurance, requesting repossession or charge off per Company policy, and making appropriate judgment credit decisions.

This position is eligible for a shift differential.

Essential Functions

• Comply with Company policy and procedure

• Comply with federal and state regulations

• Develop use of Signature, collection system, and Nautilus

• Develop use of phone software systems

• Identify and resolve Branch office collection issues

• Prepare loan modification and repayment plans

• Recommend accounts to repossession

• Recommend accounts for charge-off

• Prepare and analyze departmental reports

• Meet departmental service standards

• Coordinate collection efforts with offices

• Review documentation for data integrity

• Ensure appropriate modifications, extensions, renewals, deferrals, and re-ages

• Analyze delinquent account records

• Update records of past due accounts

• Attempt to obtain quality right party contact with borrower and co-borrower

• Attempt to obtain voluntary payment of debt

• Confirm location of vehicle and condition

• Advise on related laws, regulations, policies, and procedures

• Negotiate appropriate payment agreements

• Monitor payment progress effectively

• Maximize methods of skip tracing

• Identify and refer accounts requiring legal action

• Ensure timely collections efforts

• Assist borrowers with forced place insurance

• Mitigate losses to the Company

• Coordinate efforts with commercial collections (Loss Mitigation Department)

• Coordinate with acquisition coordinator to repossess titled asset

• Coordinate with recovery department for judgments as needed

• Coordinate with impound, law enforcement, and insurance companies as needed

• Coordinate with Bankruptcy Specialist

• Coordinate collections with Branch Offices

• Make appropriate credit judgment decisions

• Pacify non-cooperative customers

• Recommend improvements to procedures

• Recommend fee-generating alternatives

• Recommend service / delivery enhancements

• Analyze / investigate to resolve questionable payments or charges

• Attempt to out-perform delinquency expectations

• Minimize departmental non-payroll costs

• Manage personal workload/workflow

• Ensure compliance with Northwest's policies and procedures, and Federal/State regulations

• Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency

• Work as part of a team

• Work with on-site equipment

Education + Experience preferred

• High school diploma or equivalent

• 3-5 years of customer service / administrative experience

Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.

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